A long time ago, in a galaxy far, far away, a lone Team Leader at Hyland Software recognized a need to train all new testers coming onto Hyland’s QA team. This is her story: How she worked to form a team focused on education, how she obtained buy-in from managers who had never focused on training, and how she created her program content. Come learn of her trials, tribulations, and triumphs in training: Over the past four years, the program has grown from a single-day program, to seven days–plus additional classes. The education team is now three trainers strong. Learn how she mentored and empowered her team members to expand their testing knowledge and shape the program for themselves. We’ll talk candidly about bumps in the road, introducing new ideas to leadership, teaching employees with little-to-no testing experience, and the impact this training program has had on our department. We can’t promise we’ll have lightsabers (though you never know), but we can promise you’ll walk away with more knowledge about what it takes to train testers on a department-wide scale.