Building Customer Happiness with a Tiny Team - Paul Campbell
Small teams have a secret weapon that's more powerful than virtually any tool in building software online: the ability to provide highly personal, personable and memorable customer experience.
In this presentation, I will talk about the tools and practices we use at Tito to provide an awesome customer experience to over 1000 customers with only a team of 4 people.
I will talk about the software we use, our approach and philosophy and provide real-life examples of how we have built customer trust with such a small team.
Attendees will leave hopefully questioning the possibilities of using customer service as a power tool to outperform competition in the early stages of software development and beyond, and learn from actual case studies that have led to delighted Tito customers.
Join the discussion about TestBash Brighton over at The Club
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Experiences In Modern Testing - Alan Page00:44:27
How To Scale Mobile Testing Across Several Teams - Daniel Knott00:38:28
Exploratory Testing with the Team, a Journey Worth Taking with Maaike Brinkhof00:35:37
Mistakes Matter: Maximizing the Benefits of Mistakes Made in Testing - Rosie Hamilton00:33:31
Next Level Teamwork: Pairing And Mobbing - Maaret Pyhäjärvi00:48:42
A Tale Of Testability - Rob Meaney00:26:47
Delivering Good Quality With Trainees In Your Team - Maja Schreiner00:36:54