Building Customer Happiness with a Tiny Team - Paul Campbell

13th January 2023

Locked

Building Customer Happiness with a Tiny Team - Paul Campbell image

Talk Description

Small teams have a secret weapon that's more powerful than virtually any tool in building software online: the ability to provide highly personal, personable and memorable customer experience.

In this presentation, I will talk about the tools and practices we use at Tito to provide an awesome customer experience to over 1000 customers with only a team of 4 people.

I will talk about the software we use, our approach and philosophy and provide real-life examples of how we have built customer trust with such a small team.

Attendees will leave hopefully questioning the possibilities of using customer service as a power tool to outperform competition in the early stages of software development and beyond, and learn from actual case studies that have led to delighted Tito customers.

Join the discussion about TestBash Brighton over at The Club

What you’ll learn

By the end of this talk, you'll be able to:

Explore Developer Principles

Testing in Production - dangerous, scary or better - Jon Hare-Winton

When Testers Deal With Process Debt: Ideas to Manage It And Get Back To Testing Faster

Common UI Automation Patterns And Methodologies: Real-World Examples

Explore User Experience

Testing a Conversational AI (Chatbots) - Mahathee Dandibhotla & Anindita Rath

Dark Patterns – A Testers Quandary – Emma Keaveny

Five Optimization And Performance Tools That Enhance Website User Experience

You Know Code, We Know Security!

With a combination of SAST, SCA, and QA, we help developers identify vulnerabilities in applications and remediate them rapidly. Get your free trial today!

Explore MoT