So Richards question in full was "My biggest challenge when I was in a leadership role was that it wasn't a position of authority. Whilst I was the leader on how to think about quality and testing,...

Richard Adams asks: How do you engage stakeholders, such as devs & product, with the findings from your exploratory testing session? Things that I've found helpful: Establishing an agreement th...

We met in a nice (albeit a bit loud) pub in Edinburgh to chat testing, careers and life in general, getting to know people in our local area.We also had a few rounds of Would Heu-Risk It, sparking ...

With recent excitement about Chapters, it got me thinking of the first time I ever went to an in person testing event. I had only just switched back from development to test and wanted to engage wi...

I was overdue doing some sketch-noting and decided to go with a talk I'd seen but was keen to see again. At MoTaCon 2025 Barry Ehigiator delivered a fantastic talk called "Beyond the titles: leadin...

An issue reported by a customer to the support team that requires involvement from the engineering team. This may be because the issue is a defect or require deeper diagnosis & analysis by engineers (developers or tester) to understand the behaviour that the customer is experiencing and advise them on steps to resolve their problem. Companies often have policies or Service Level Agreements (SLAs) that define how quickly engineering teams must respond to and resolve escalations from customers.

My first goal for 2026 was to get certified. I have taken my STEC exam, albeit with a couple of lessons to complete, and passed. Pretty darn delighted and my CV is already updated ready for some jo...

After a year that mixed highs and lows, ending with me looking for work, I have three key goals to help me come back stronger. 1. Getting certified: I've started STEC and signed up for SQEC plus...