Masterclass: [E] Building a World Class QA team with Chris Thacker


Chris’s team is on a journey to build a world-class product engineering hub at a major e-commerce site, as part of that they are building a world-class QA Team. That’s hard enough without being spread over 3 sites and the need to recruit, retain and grow QA’s. All whilst developing processes and investigating tools to allow them to do their jobs effectively, meaning they help the business deliver on its strategy.

As part of this Masterclass, you will follow the journey Chris and his team have taken over the last 2 years. Discover their tooling and technique choices and the thought processes behind them. How they influenced stakeholders to allow them to develop their approach.


  • How to select and develop QA Engineers.
  • To onboard a team to help people hit the ground running.
  • How to develop a career framework.
  • A communication approach including the usage of OKR’s and what metrics they believe are important.

Chris is a proactive test leader who is continually evaluating and implementing best practices for the context he’s working in. He is able to add value at any stage in the software delivery life cycle, with extensive agile experience across a variety of companies and industries. Happy at both high level and in the detail, Chris is currently working as a Head of Engineering at MoneySuperMarket, where he helps lead teams in improving software practices.