In this session, Mark Winteringham will be joined by Melissa Eaden, where they will revisit Melissa's talk from TestBash Brighton 2017.
Here's what Melissa had to say back in 2017:
"From my own work experience, I found that often critical information is scattered across departments. Not just engineering departments, but departments like Customer Service, DevOps, Marketing, and even Sales. What if you actively sought out members of those departments and started a two-way communication exchange. Questions could be answered along with clearing up misinformation. Silos would come down and transparency would develop. In this talk, I'll share my personal stories about reaching out across different departments and I'll give you ideas on how to reach out to departments on your own. How to develop relationships via games and conversations. How to use the information you gathered to strengthen your testing efforts or even correct misinformation you might have had about the product you are testing. I'll discuss how to push the testing mindset outside of the development organization and foster that mindset in the company at large. We'll look at an organization as a whole asset to testing, customers included!"
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