Bots should be empatheic too

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When agents have static wrong reply in support

Bots can have default messages to greet, but they can be troublesome

Gaurav Khurana
Senior Test Consultant

Senior Test Consultant @ Microsoft. Automation and AI enthusiast. Awarded 'Tester of the year' and won many hackathons. Believes in #SharingIsCaring. Writes @ gauravkhurana.com and youtube @udzial

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