Bots should be empatheic too

27 Feb 2026

Create Moment
When agents have static wrong reply in support
Bots can have default messages to greet, but they can be troublesome
Gaurav Khurana
Senior Test Consultant

Senior Test Consultant @ Microsoft. Automation and AI enthusiast. Awarded 'Tester of the year' and won many hackathons. Believes in #SharingIsCaring. Writes @ gauravkhurana.com and youtube @udzial

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