Embracing Empathy: A Framework for Modern Test Leadership

Talk Description

In the complex landscape of software testing, a people-first test manager stands out as a catalyst for positive team dynamics. More than overseeing test procedures, this role is about recognizing and valuing the people within the testing team. An inclusive Test Manager strives to create an environment where team members feel seen, heard, and appreciated. By fostering an inclusive culture that values each team member's unique strengths, a supportive Test Manager not only ensures the effectiveness of testing processes but also contributes to the overall well-being and job satisfaction of the team.

In this presentation, we're going to explore how Test Leaders are not just ensuring the functionality of software but are shaping the culture and success of the entire organization.

By the end of this session, you'll be able to:

Eirini Kefala

Test Manager

Hey there, I'm a Test Manager with some serious hands-on skills in web and mobile apps, and I know my way around both back-end and front-end testing. I am an active contributor to Greek Software Testing Board and a volunteer to MoT #Athens community. I've got the ISTQB® CTAL-TTA level certification and I'm even a licensed ISTQB instructor for CTFL – teaching the testing game to the next gen! Pretty cool, right? You know what else is cool? My team spirit and enthusiasm for my job. I'm all about getting everyone on board with quality.