Join Georgia as they take us on their quality journey. They'll share how they got their company talking about quality and agreed on a definition. Then they were able to agree on concrete measures for quality and implemented them to get team buy-in.

This webinar was kindly sponsored by Applitools!  Don't miss their upcoming free event: Future of Testing: Mobile | North America, on the 8th April at 9am-5pm (PT time). RSVP for their event here.

What Happened

Select a session to learn more about it.

  • Georgia Bloyce
  • Error: ‘Quality’ is Not Defined
    Georgia Bloyce

    Error: ‘Quality’ is Not Defined




    Last summer, I became test owner of one of my company's major products. It quickly became clear to me that we didn’t understand the product’s current or desired quality; in fact, there wasn’t even a clear understanding of what "quality" was! This was causing a severe case of bug ping-pong, disgruntled engineers who worried we weren’t fixing problem areas, and time wasted perfecting things that didn’t need to be perfect. Without resolving this, I knew I could not be successful in my new role.

    So, my journey began: I needed to characterise what quality meant for our product and communicate the difference between where it was and where we wanted it to be. Ultimately, I needed the team to align on what quality meant for us.

    In this masterclass, I will share the challenges and successes of this journey. I will cover how:

    • I started a productive conversation about quality (with the right people!).
    • We reached an agreed definition of quality, despite its ambiguity.
    • We defined concrete measures for quality and implemented these to get team buy-in.

    I aim to inspire testers to think about whether their teams really understand what quality means for their products, and to share ideas for how they can improve this.

    This webinar was kindly sponsored by Applitools!   Don't miss the upcoming Future of Testing: Mobile | North America - a must-see virtual event on mobile test automation. Engage with engineering pros from global brands as they lead sessions about innovations and cutting-edge practices. The event line-up includes industry thought leader Angie Jones, and engineering experts from Sony Playstation, Tapster Robotics, Nordstrom, and Bleacher Report, just to name a few. Join us at Future of Testing: Mobile| North America on Thursday, April 8 @ 9 am – 5 pm PT - RSVP NOW


    • Knowing how to use your influence as a tester to start <em>the quality conversation</em> with the right people
    • Armed with ideas for how to create a quality definition for your team.
    • Equipped to introduce quality measurements in a way that avoids promoting gamification and focuses on what really matters.


    Georgia Bloyce
    Georgia Bloyce
    Senior SWE Manager, Microsoft
    Georgia is currently a software engineer at Microsoft. She got into testing in 2016, and after working on a variety of different products and projects, she settled into her current role as a Test Coach in mid-2020. The focus of this is supporting and managing test specialists throughout her organisation and driving strategic improvements to testing practices across the teams. In her spare time, Georgia enjoys playing sport and travelling.

    Frequently Asked Questions

    Where Will the Webinar be?

    Currently all our webinars are hosted on CrowdCast. You'll need a free CrowdCast account in order to join the webinar live. Read there guide here for further details.

    Are the Webinars Recorded?

    Yes. All our Masterclasses are recorded and are available for Pro members to watch on-demand.

    When Will the Recording be Available?

    We need to edit them, order captions, and add them to the system. Depending on current workload this can be 3-5 days.