Quality-Manager (f/m/d) Self Service

United Internet

Karlsruhe, Baden-Württemberg. Germany

These are your tasks

  •     As Quality Manager in Digital Customer Service, you will be responsible for the quality management of the self-service platforms in the 1&1 cosmos, creating inspiring customer experiences. 
  •     You will coordinate the various teams and initiatives within the scope of quality assurance and support them yourself through regular tests in the production environment and in the live system.
  •     You will ensure that bugs and usage restrictions in the Control Center (Web & App) and the Help Center are promptly identified and resolved.
  •     By professionally managing quality restrictions as early as the development stage and as part of the release approvals, they ideally help to prevent errors and problems from being transferred to the live systems in the first place. 
  •     They sharpen existing processes, define standards, and create the specifications for documenting quality management and testing.
  •     You will work hand-in-hand with other QA experts to develop approaches to test automation and dovetailing with crowd testing initiatives.  
  •     Furthermore, you will work closely with the software architects, subject matter experts, developers and testers and advise the project management as well as the development team on all quality assurance tasks.
  •     In all your actions, you define and control measurable quality objectives and ensure transparency in front of stakeholders and management through continuous reporting and targeted resource and milestone planning. 

What we are looking for

  •     You have already gained several years of professional experience in product or quality management - ideally at a telecommunications provider - and have relevant experience in software testing and test management in an agile environment.
  •     You have a quick grasp of complex issues, conceptual strength as well as creativity and openness even for unconventional approaches to solutions.
  •     You have knowledge of DSL or mobile technologies and the processes surrounding the provision of telecommunications products.
  •     You are able to communicate and present confidently and bring an outstanding sense for trends and customer expectations in the digital area.
  •     You are intrinsically motivated to work and enjoy achieving results and goals.  
  •     You are not a lone wolf, but a networker and team player!