How does Deming's work on quality help us?

This talk introduces the work of the 'grandfather of quality' W. Edwards Deming and shows how his work helps us as testers.

We all use lean and agile practices when we test. Lean and agile can be said to have started with the work of W. Edwards Deming. My talk will introduce the audience to the Deming Cycle, which is a cycle that helps us learn and improve, and to Deming's 14 Points for Management, which gives leaders a framework for cooperation and the realisation of human potential. I will also give a background about Deming and his role in Japan and how he defined quality.

Learning Outcomes

• How to use the Deming Cycle for learning and improvement
• How to define quality
• How to create an environment for cooperation and the realisation of human potential
• What is 'Lean' and what is 'agile'