A testing technique in which a tester or developer spends an extended period using the software from the perspective of a specific user role, completing realistic tasks and observing how the system behaves under real-world conditions. The approach surfaces issues that scripted tests tend to miss, particularly around usability, unexpected user behaviour, and the gap between how a system was intended to work and how it is actually used. It is especially valuable for understanding complex permission and role-based systems, and for exposing friction that only becomes visible when someone is navigating the software as a genuine user rather than as a tester looking for defects.
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