Lovability is external quality. It’s about building software that our users, buyers, and internal stakeholders love. We’re going to put all our remaining capacity towards external quality. But there are always more ideas than time to build them all. So lovability is also about understanding what stakeholders really need and putting our limited capacity toward what matters most.
— James Shore
Lovability
14th March 2025
For the advancement of software testing and quality engineering
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