A structured way of doing things so that an organisation consistently meets the expectations of its customers, stakeholders and operations. It looks at the whole system (planning, control and continuous improvement) to find where friction, rework, duplication and errors come from.
So what? Problems found in testing often have their root cause elsewhere in the system, such as poor quality planning or retrospective actions that never get done. The idea comes from manufacturing and ISO 9001 and has rarely been carried over to software.
Examples: An airport, where passengers, crew, baggage, fuel and take-off slots all need coordinating so planes leave on time and bags don’t go missing; a team mapping what it does for planning, control and continuous improvement every six to twelve months to spot gaps.
So what? Problems found in testing often have their root cause elsewhere in the system, such as poor quality planning or retrospective actions that never get done. The idea comes from manufacturing and ISO 9001 and has rarely been carried over to software.
Examples: An airport, where passengers, crew, baggage, fuel and take-off slots all need coordinating so planes leave on time and bags don’t go missing; a team mapping what it does for planning, control and continuous improvement every six to twelve months to spot gaps.
