Getting To Know, the Unknown, Unknowns of Quality Coaching
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Locked
Emna Ayadi
Quality Coach
Talk Description
Although I was extremely motivated while moving from a test lead to a quality coach role, I thought that my experience in testing and my skills as a facilitator and mentor were sufficient to embark on this role, but it was much more challenging than I had expected.
As a quality coach for many teams, I find myself dealing with agile-related problems, testing issues, and DevOps obstacles that were not visible to me when I was a member of one team. I failed for example to clarify and challenge management expectations while improving test coverage for the products under test. I learned that understanding the desired level of detail and making it clear to the team I’m supporting is essential before starting coaching. Besides that, I found it hard to master my new role and was it hard to provide visible results in a short period of time.
However, I learnt how to make team members aware of why we need these quality improvement actions and I helped them prioritize their backlog...
In a few months, I learned a lot in my new role. In this session, I want to share what I am doing as a quality coach, the struggles that I faced and what I will do differently next time. I will inform you about my strategies to avoid those difficulties before they occur. Besides that, I still see new challenges in my role coming up such as dealing with remote teams that have different backgrounds, coaching in the age of AI, etc.. all kinds of topics that could be a trigger for more discussion while leaving the room.
By the end of this session, you'll be able to:
- Understand what the quality coach is doing within teams and organisation
- Uncover the unknown unknowns of quality coaching and learn how to avoid possible difficulties in this role
- Be prepared for future challenges in quality coaching
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