Testing a Conversational AI (Chatbots) - Mahathee Dandibhotla & Anindita Rath
22nd June 2022
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Mahathee Dandibhotla
Project Lead Quality
Anindita Rath
SR QA Engineer
Talk Description
Chatbots are one of the most widely adopted AI/ML implementations in the business sector and are widely used as a personal assistant, customer service, HR, sales and marketing.
As the chatbots, users do not have any barriers and due to the unpredictable user behaviour, it becomes utmost difficulty to verify the correctness on the output.
Based on customer proximity and the enormous number of people a chatbot could reach, quality assurance in this area is becoming very important.
Through our talk, we would be covering all essential aspects to get you started with chatbot testing, its benefits, challenges, industry use-cases and a demo.
By the end of this session, you'll be able to:
- Understand the technologies used to build chatbots and how they make them different from other applications for testing
- Begin with chatbot testing
- Test strategy for chatbots
- Tools for testing chatbots
I'm Mahathee and I work as Senior Engineering Lead Quality at Persistent Systems Hyderabad, India.
Anindita is currently working as a Sr QA engineer with CRISIL . Her Curiosity to learn and know more about a software led her to be a tester by profession. She is always Excited and happy to explore and learn new things.
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