Too Many Bugs in Production - What Are We Going to Do?

Talk Description

You've joined a new team and are pleased to see that they are making regular releases. However, you soon begin to notice that things aren't as good as they seem. With each release comes an increase in the bug count, not just an increase, an overwhelming number of bugs are being reported by customers. On top of that, these bugs are leading to an ever-increasing number of customer complaints.

I've been in this situation, I've felt the dissapointment of the team, and I've helped that team get on top of this. It wasn't a quick process or an easy one, It didn't always go to plan, but eventually, we were able to significantly reduce the bugs and the complaints. In this talk I'm going to share how we did it.

I'll share how we were able to better understand our production environment through reporting which helped us identify issues sooner. How we looked into every bug to better understand how it escaped into the wild and how we learnt from each bug. How this didn't just happen overnight, but we focused on bug prioritisation to help us plan our team's improvements. Finally, I'll explain in depth how I didn't do this on my own, I may have been the guide, but it took a whole team effort and approach for us to get on top of our issues and see a significant reduction in production bugs and complaints.

By the end of this session, you'll be able to:

Melissa Fisher

She/Her

Quality Engineering Lead

Hey, I'm Melissa! I transform Quality Engineering teams through approaches, techniques, tools and overall quality mindset. I enjoy discussing all topics, so feel free to reach out.