Testing a Conversational AI (Chatbots) - Mahathee Dandibhotla & Anindita Rath

Chatbots are one of the most widely adopted AI/ML implementations in the business sector and are widely used as a personal assistant, customer service, HR, sales and marketing.

As the chatbots, users do not have any barriers and due to the unpredictable user behaviour, it becomes utmost difficulty to verify the correctness on the output.
Based on customer proximity and the enormous number of people a chatbot could reach, quality assurance in this area is becoming very important.

Through our talk, we would be covering all essential aspects to get you started with chatbot testing, its benefits, challenges, industry use-cases and a demo.