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Discussion - What is Quality?

17 Jun 2021
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Join Joep Schuurkes, Charlotte Wilson, and Jitesh Gosai as they discuss 'What is Quality?' They discussed the following points:

  • What methods of measuring quality have the most efficiency?
  • How do you gauge quality is good enough? Can you have too much testing?
  • What is Quality Control vs Quality Assurance for you?
  • So do you agree that quality can be only determined by the client?
  • How would you prevent or stop exploitation or gamification of quality measures to the disadvantage of the team/team members, rather than the organisation?
  • What do you tell people when they think that speed and quality are at opposite ends of the spectrum.
  • What is quality NOT?
  • What happens when the definition of quality varies between key people?
  • How does quality impact business growth and revenue?
  • Should the definition of quality be part of the testing strategy?
  • Upper management has different opinions about quality (all about metrics). How would you advise explaining quality to senior leadership?
  • How do you get the business/management to really take the need for Quality seriously enough to define quality and review the culture for a product? As a non-manager?

Comments

Simon Tomes
Simon Tomes
Great point on metrics from Charlotte: "How did bugs have people raised? How many test cases they've written? That doesn't give a metric of quality. You could write 100 test cases but they could all be testing pretty much the same thing. Or you could have very small bugs and fix them all first time and have a really good metric. But actually it doesn't reflect that there's a very good quality product. It just reflects the fact that you've raised lots of things."
October 23rd 2025
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