99-second talk: We know - We do - We care - We’ll be back!
02 Oct 2025
In this moment:
Heleen Van Grootven
Yesterday I gave my first 99-second talk at my first MoTaCon on disaster management! When things have gone completely wrong, remember:
- We know: Share the facts, without speculation but also without minimising or hiding anything.
- We do: Share what you’re doing to deal with the issue, and also what others can do in the meantime.
- We care: Try to address the most pressing concerns of the people affected, or express sympathy if you can’t.
- We’ll be back: Set a time and place for your next communication, even if you have nothing new to share!
- We know: Share the facts, without speculation but also without minimising or hiding anything.
- We do: Share what you’re doing to deal with the issue, and also what others can do in the meantime.
- We care: Try to address the most pressing concerns of the people affected, or express sympathy if you can’t.
- We’ll be back: Set a time and place for your next communication, even if you have nothing new to share!
Heleen Van Grootven
Testing Engineer
They/them - she/her
After a decade in communications, I switched to testing—turns out that I really like figuring out how things work and how they fit together. Always open to learning more and meeting new people!
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Rosie Sherry
Bug congrats, it was great to see you on stage!
Emily O'Connor
👏 Great talk, much more useful than “yeah… we already have a bug for that …in the backlog”
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