Caring is at the heart of everything we need to do

Aug 12, 2025

Create Memory
A graphic with a purple and dark background and a quote in a white box in the center. The quote reads: "Caring is at the heart of everything we need to do: The people, the products and the end goals. You've just got to care about it all. Primarily the people." Below the quote, it is attributed to "- Gary Hawkes". On the bottom left of the image is a cartoon head with a pink brain, glasses, and a robot-like body. The Ministry of Testing logo is on the top right.
In this memory: Rosie Sherry Gary Hawkes

Towards the end of their conversation, Gary and Rosie touch on the concept of caring. Rosie comments that as long as we care, we will improve the quality of what we're building. Gary goes on to amplify that caring is at the heart of everything we need to do. This is real leading with quality stuff!

What things do you do in your role to show that you care? Not just to say you care but to actually deliver/take action that you care.

And what happens when you notice that folks stop caring?

Watch and listen: https://www.ministryoftesting.com/talks/gary-hawkes-all-roads-lead-to-quality

Community Lead at Ministry of Testing
he/him
Hello, I'm Simon. Since 2003 I've had various roles in testing, tech leadership and coaching. I believe in the power of collaboration, creativity and community. 🎓 MoT-STEC qualified.
Ujjwal Kumar Singh
When folks stop caring... no matter what stuff it is... it will just deteriorate. If it is the quality of the product and folks don't care about it anymore, so... the quality deteriorates... if it is a human relationship, and again folks stop caring about it... Guess what... again, the quality of the relationship deteriorates So caring is the emotion that binds us to anything, if we don't care, why would we bind ourselves to that particular stuff?

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