Mind the Gap (in your thinking) - My day at the British Computing Society in London

Jun 20, 2025

Create Memory
A grid of photos

1. A slide showing "the average American" according to census data, "the average Brit" and "the average Developer"
2. A side profile shot of Emily, a young white woman in a navy striped dress with her hair in a pony tail
3. Photos of Emily networking
4. Summary slide with the question "can you emphasise with your customer?"

On Thursday 19th June, the British Computing Society (BCS) held their annual conference in London for the "Special Interest Group in Software Testing" (SIGiST).

This year I spoke at the conference, reminding the audience once again that you are not your customer. I use having Aphantasia (the inability to visualise) as a tool to question the assumptions that people might make about how we build products and what those products will look like.

While I was there, I had some fantastic conversations with people about their approach to requirements analysis, constructing test plans and asking questions to call out assumptions.

Emily O'Connor
Principal Quality Engineer
She/Her
Automation-savvy QE with a sixth sense for bugs. Avid learner and reader interested in decoding dev-speak to enable engineering teams. I believe good software starts with user-focused problem solving.
Simon Tomes
It was an excellent talk. Cool to see this photo montage.

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