Oh to have access to the referenced entity...

May 12, 2025

Create Memory
A screenshot from the grand central train webpage for the compensation claim form. The text reads: For delays of 60 minutes or more to your journey. Underneath is an error message highlighted in red that states 'You do not have access to the referenced entity (file: 24560).'

A not so clear error message when I was submitting my own claim form for a train delayed over an hour... why we need ongoing quality for trains, choo choo Eamon

Ayesha Saeed
Accessibility Testing Lead
She/Her
Hello! I am a strong advocate for quality and accessibility, working with teams to build and test inclusive products and services.
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