Oh to have access to the referenced entity...

12 May 2025

Create Moment
A screenshot from the grand central train webpage for the compensation claim form. The text reads: For delays of 60 minutes or more to your journey. Underneath is an error message highlighted in red that states 'You do not have access to the referenced entity (file: 24560).'
A not so clear error message when I was submitting my own claim form for a train delayed over an hour... why we need ongoing quality for trains, choo choo Eamon
Ayesha Saeed
Accessibility Testing Lead
She/Her

Hello!
I am a strong advocate for quality and accessibility, working with teams to build and test inclusive products and services.

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