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Claire is a Test Lead at MoneySuperMarket in Manchester, with prior experience in testing Financial and Security software.

A tester for over 10 years, she is active within the testing community, contributing articles, speaking at conferences including Testbash Manchester and Nordic Testing Days.

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Claire Reckless
Claire Reckless
contributed:
Create concise test plans that get read and understood by busy people image
Create concise test plans that get read and understood by busy people
<a href="https://www.ministryoftesting.com/talks/a-shy-persons-guide-to-speaking-up-with-claire-reckless" rel="noopener nofollow">A shy persons guide to speaking up with Claire Reckless</a> image
A shy persons guide to speaking up with Claire Reckless
<a href="https://www.ministryoftesting.com/testbash-sessions/united-by-security-the-test-that-divides-us-jahmel-harris-claire-reckless" rel="noopener nofollow">United by Security : The Test that Divides Us - Jahmel Harris &amp; Claire Reckless</a> image
United by Security : The Test that Divides Us - Jahmel Harris &amp; Claire Reckless
<a href="https://www.ministryoftesting.com/articles/what-does-it-mean-to-be-a-technical-tester" rel="noopener nofollow">What Does It Mean To Be A Technical Tester?</a> image
What Does It Mean To Be A Technical Tester?
<a href="https://www.ministryoftesting.com/testbash-sessions/the-fraud-squad-learning-to-manage-impostor-syndrome-as-a-tester-claire-reckless" rel="noopener nofollow">The Fraud Squad - Learning to manage Impostor Syndrome as a Tester - Claire Reckless</a> image
The Fraud Squad - Learning to manage Impostor Syndrome as a Tester - Claire Reckless
<a href="https://www.ministryoftesting.com/articles/software-testing-shouldn-t-require-expert-coding-skills" rel="noopener nofollow">Software Testing Shouldn’t Require Expert Coding Skills</a> image
Software Testing Shouldn’t Require Expert Coding Skills
<a href="https://www.ministryoftesting.com/articles/so-what-is-software-testing" rel="noopener nofollow">So, What Is Software Testing?</a> image
So, What Is Software Testing?
<a href="https://www.ministryoftesting.com/software-testing-glossary/usability-testing" rel="noopener nofollow">Usability testing</a> image
Usability testing
This badge is awarded to members who contribute a new term or an alternative definition to the software testing glossary. image
This badge is awarded to members who contribute a new term or an alternative definition to the software testing glossary.
Claire Reckless
Claire Reckless
contributed:
<h3>
<strong>What is usability testing?</strong> </h3><div>Usability testing assesses the effectiveness with which users can perform the necessary tasks within the software, and whether there are any unnecessary obstacles which prevent them from doing so. Usability can be thought of as being comprised of five quality components: </div><ul>
<li>
<strong>Learnability: </strong>How easy is it for users to accomplish basic tasks the first time they use the product? Do they make any errors? Do they get frustrated with the application? </li>
<li>
<strong>Efficiency: </strong>Once users have learned the design, how quickly can they perform tasks? If they struggle with what should be a straightforward task, why is this? Can the number of clicks required be reduced? </li>
<li>
<strong>Memorability:</strong> When users return to the design after a period of not using it, how easily can they reestablish proficiency? </li>
<li>
<strong>Errors:</strong> How many errors do users make, how severe are they, and how easily can they recover from the errors? </li>
<li>
<strong>Satisfaction: </strong>How pleasant is it to use the design? Does the user like using the application? </li>
</ul><div><br></div><div>
<strong>Do you have any examples of usability testing? <br></strong>For example, you could ask users to find a specific item in a product catalogue, create a purchase order, or complete a checkout process. While they carry out these tasks, you would observe where they struggle, whether they make any errors, and how satisfied they are with the process. Their feedback and behaviour would highlight any obstacles preventing smooth and efficient task completion. <br><br><strong>Why is usability testing important? <br></strong>A product could meet all the predefined Acceptance Criteria set by the business, yet when end users get their hands on it, they find the product experience painful to use. Usability testing helps uncover these obstacles, allowing the development team to remove or reduce them, making the product more efficient, effective and satisfying to use. <br><br><strong>What are the challenges with usability testing? <br></strong>One of the biggest challenges is that the development team will always have a level of technical competence and product knowledge that the user base cannot be guaranteed to have. This makes it extremely difficult for developers and testers to evaluate usability from the same perspective as a real user. Another challenge is distinguishing usability testing from other activities like User Acceptance Testing (UAT) — which focuses on whether the product meets business needs — and A/B testing — which compares the performance of two versions of a feature. Usability testing is specifically about identifying obstacles to effective and efficient task completion and improving the overall experience for users. </div> image
Definitions of Usability testing
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Claire Reckless
Claire Reckless
contributed:
<h4>So what is security? </h4><div>Security is protecting against attackers who illegally exploit vulnerabilities in your system for their own purposes. Attachers might want to steal data for financial gain, stop customers being able to buy from you or cause damage to your reputation. They could be internal or external to your company. There are different types of security, for example, application security, network security, or security of the physical environment. Like your office building or work area. <br><br>
</div><h4>Have you got any examples?</h4><div>An example of application security is input sanitization, which can help protect against cross site scripting, and SQL injection attacks. A secure system should also not allow users to access features that they aren't meant to see, or unauthorized users to log on at all. An example of network security might be a firewall controlling traffic to and from the internet. <br><br>
</div><h4>What's the value of good security? </h4><div>Ensuring we build secure systems means our data and our customer's data is protected and it cannot be misused by attackers. Cyber attacks which exploit insecure systems can cost businesses a lot of money and reputational damage. <br><br>
</div><h4>And what are the pitfalls?</h4><div>Security often gets forgotten or left until the end when it's too late to fix. In the same way, no non trivial application is bug free, no application can be a hundred percent secure. If you want to practice security testing techniques, you must be careful to only do so on sites or applications where you have permission.</div> image
Definitions of Security
Claire Reckless
Claire Reckless
contributed:
A shy persons guide to speaking up with Claire Reckless image
A shy persons guide to speaking up with Claire Reckless
Claire Reckless
Claire Reckless
registered for:
ReTestBash UK 2022 is an online version of TestBash UK 2022, which took place in September, Manchester, UK image
ReTestBash UK 2022 is an online version of TestBash UK 2022, which took place in September, Manchester, UK
Claire Reckless
Claire Reckless
registered for:
Testers of the world unite! image
Testers of the world unite!
Claire Reckless
Claire Reckless
registered for:
Expert Advice to Make You 'APPY image
Expert Advice to Make You 'APPY
Claire Reckless
Claire Reckless
registered for:
Give your testing career a boost! image
Give your testing career a boost!
Claire Reckless
Claire Reckless
registered for:
Claire Reckless
Claire Reckless
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Take ownership of your technical skills by learning how you can grow your confidence in your abilities image
Take ownership of your technical skills by learning how you can grow your confidence in your abilities
Claire Reckless
Claire Reckless
registered for:
Join us to prepare and deliver a 99 Minute workshop whilst learning the secrets to delivering a successful online workshop image
Join us to prepare and deliver a 99 Minute workshop whilst learning the secrets to delivering a successful online workshop
Claire Reckless
Claire Reckless
registered for:
Learn how to utilize mind maps to plan, test, adapt and report your testing image
Learn how to utilize mind maps to plan, test, adapt and report your testing
Claire Reckless
Claire Reckless
registered for:
During this workshop, we will look at factors that influence your test strategy. We will look at rapid modelling and using heuristics that enable us to think fast image
During this workshop, we will look at factors that influence your test strategy. We will look at rapid modelling and using heuristics that enable us to think fast
Claire Reckless
Claire Reckless
registered for:
Many software testers do not realise the wealth of information they have at their fingertips, within their web browser. Join Butch and learn how to maximise Browser DevTools  image
Many software testers do not realise the wealth of information they have at their fingertips, within their web browser. Join Butch and learn how to maximise Browser DevTools
Claire Reckless
Claire Reckless
registered for:
Testing in production tends to be lauded as the new silver bullet or dismissed as a ridiculous meme, in reality, it is just another technique. image
Testing in production tends to be lauded as the new silver bullet or dismissed as a ridiculous meme, in reality, it is just another technique.
Claire Reckless
Claire Reckless
registered for:
Join us for an exciting week of Exploratory Testing learning and hands-on activities! image
Join us for an exciting week of Exploratory Testing learning and hands-on activities!
Claire Reckless
Claire Reckless
registered for:
A great opportunity to ask all those questions you have about Exploratory Testing image
A great opportunity to ask all those questions you have about Exploratory Testing
Claire Reckless
Claire Reckless
registered for:
Claire Reckless
Claire Reckless
registered for:
Claire Reckless
Claire Reckless
registered for:
Join us this year for our worldwide 24 hours online TestBash software testing conference image
Join us this year for our worldwide&nbsp;24 hours online TestBash software testing conference
Claire Reckless
Claire Reckless
registered for:
Claire Reckless
Claire Reckless
registered for:
Functional test automation is a wonderful way to frequently and expeditiously execute regression testing. However, the test scripts that we write are limited to the few assertions we’ve considered image
Functional test automation is a wonderful way to frequently and expeditiously execute regression testing. However, the test scripts that we write are limited to the few assertions we’ve considered
Claire Reckless
Claire Reckless
registered for:
Claire Reckless
Claire Reckless
registered for:
Claire Reckless
Claire Reckless
registered for:
Claire Reckless
Claire Reckless
registered for:
When starting out in Web UI automation, it's easy to get fixated on the libraries or tools that drive the Web UI. But those tools are just one piece of the puzzle image
When starting out in Web UI automation, it's easy to get fixated on the libraries or tools that drive the Web UI. But those tools are just one piece of the puzzle
Claire Reckless
Claire Reckless
registered for:
Claire Reckless
Claire Reckless
registered for:
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