Nicola is one of those testers that 'fell into the role' after working as a Support Engineer and Trainer for a small software house dealing predominantly with the construction sector whose focus is continually on design and quality (no-one wants to construct anything that collapses and causes injury). However, 'fell' implies the role focus was not chosen deliberately, which is incorrect. Having worked in the IT industry for 15 years Nicola feels she can (and should) share some of her experiences to help others, and to help them help their colleagues & teammates.