Community as a Service (CaaS) is the intentional design, facilitation, and stewardship of a community so that its outcomes: learning, connection, network building, trust, knowledge, insight, opportunities and change are reliably delivered as an ongoing part of the infrastructure and service.
In a nutshell, it is about offering the support, services and product so that people can get the best out of their community to help them achieving their own personal credibility goals, with ease.
CaaS means:
- Acknowledging that we have to work closely with people to help elevate them.
- Too many people see community as an intangible, it's time we made it tangible and visible.
- Being dedicated to research, because if we aren't actively researching, how can we know what our people need?
- Research leads to community knowledge management, which helps us build things with the people
- We are actively teaching, advising and supporting people how to become good community members, and how this is more than just showing up in a forum
