A net promoter score (or NPS) is a measure of customer loyalty and satisfaction, by way of survey.  Real customers / users are asked to share how likely they would be to recommend a particular product, service, or company.  Those scores are then used to calculate the NPS, giving an indication of the general sentiment towards the survey subject.  Some have argued that, if someone is aware of the scoring system, this affects how they will score the subject.  For this reason, no details of the scoring system are provided here.

Great question from Megan Ozanne. I have always found Exploratory tours a really useful method to guide Exploratory testing. What methods have you found helpful to ensure Exploratory testing statu...

This question is taken from the AMA about quality beyond correctness, and comes from Simon Tomes. How do personas support quality beyond correctness? Personas are a great tool, which can be used fo...

This question is taken from the AMA about quality beyond correctness, and comes from Rosie Sherry. What questions can we explore to help the team build the right thing? I love that this question fo...

A collection of questions and answers on quality beyond correctness

Inspired by the following challenge: Create a Moment: Ask MoTaverse Anything.When we think about quality, many of us jump to ideas of checking against requirements and verifying acceptance criteria...

I was lurking in an International Women's Day session and they were talking about logging wins and I couldn't help but blurt out 'brag book' in the comments.It's also funny now, because whenever th...

"A Pro MoT membership gives me curated access to a wealth of knowledge and insights from leaders in our industry. It offers valuable learning paths, which keep me from being overwhelmed." - Cassan...

I'm super excited to anounce our 2026 Ambassadors!! Make sure to follow them on the MoTaverse. And the 2026 Ambassadors of the MoTaverse are........... - Ady Stokes - Ben Dowen - Cassandr...