Develop the mindset and practical coaching techniques that help teams build shared responsibility for continuous quality

Explore how to lead without boundaries by embracing emergent strategies, building community, and creating space for quality to thrive.

I’m excited to share that, alongside TeamMoT, we’ll be gathering 50 Leaders in Quality on September 30th. What looks like a one-day event is actually the beginning of a bigger journey: a committ...

Fun fact, I've known Rosie from way back, twenty years in fact. This week we had an opportunity to chat. We almost forgot to do the podcast. I'm glad we didn't because there's a tonne of gems in th...

I've been hosting Leading With Quality conversations. It's my first committed video podcast style series, this one being available to Professional Members only. We're trying to balance it out with ...

An excerpt from my book, the quality coach's handbook found in all good online stores including Leanpub and Amazon. Energy is another word for motivation. You can’t force teams to be motivate...

Anne-Marie reminds us of the reality of what we can and can't change when in a leadership position. And the binary nature can be profound when it comes to burnout. This reminds me of Steven Cov...

Mastering the Quality Coach Role in Organisations

What happens when a team struggles with the motivation to improve quality?

Quality attributes are the different aspects of a product that go beyond functionality. When you're thinking about a testing strategy for a large product, you're not just looking at functionality—you’re thinking about security, performance, and other aspects that might be important. In the same way, we need to look at what quality attributes matter not only for the product but also for different people, like ops, developers, and product owners. By identifying these attributes, we can spot potential threats to quality in different places.