Talk Description
In this 404 Talk, Christine Pinto explores the key skills that transform a tester into a quality coach who enables teams to ship with confidence. She shares four superpowers (+1) that have helped her evolve from a gatekeeper to an enabler:
- Empathetic Communication – Actively listening, understanding different perspectives and fostering collaboration instead of defensiveness.
- Systems Thinking – Viewing bugs as signals of deeper systemic issues and shifting from reactive testing to proactive quality improvements.
- Change Management Mastery – Introducing change in small, experiment-driven ways that engage the team and make improvements stick.
- Data-Driven Intuition – Using lightweight data to back up instincts, tell compelling stories and influence stakeholders effectively.
As a bonus superpower, she emphasises the importance of a continuous learning mindset, encouraging curiosity, experimentation, and shared learning to uplift the entire team.
The talk is a call to action for quality coaches to embrace these skills and empower their teams.
Christine Pinto
CPTO of Epic Test Quest
Co-Founder and CTPO @Epic Test Quest | Conference speaker on AI and Quality Leadership | Long-time tester | Building tools testers actually enjoy using | Join the quest to level up software quality
Christine Pinto
CPTO of Epic Test Quest
Co-Founder and CTPO @Epic Test Quest | Conference speaker on AI and Quality Leadership | Long-time tester | Building tools testers actually enjoy using | Join the quest to level up software quality
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