Quality Coaching at Monzo

In this talk, Melanie Hanson and Aafke Beukema share how Monzo developed and scaled its quality coaching model to make quality a shared responsibility across teams. 

Melanie reflects on her first year as a Quality Coach, showing how she helped teams understand their challenges, run workshops to find improvements, and turn those into small, testable experiments. She shares lessons on building trust, giving feedback, and stepping back so teams can own quality themselves.

Aafke explains how the quality coaching approach began at Monzo, replacing traditional QA sign-off with shared ownership. She describes how introducing test plans and testing parties helped engineers see testing as part of their work, not an afterthought. She also shares how framing change in the right way gained leadership support and helped the model spread across the company.

 By the end, you will have practical ideas to set up a quality coaching function in your organisation so you too can build trust, support your teams, and strengthen a shared culture of quality.