Building Customer Happiness with a Tiny Team - Paul Campbell

Talk Description

Small teams have a secret weapon that's more powerful than virtually any tool in building software online: the ability to provide highly personal, personable and memorable customer experience.

In this presentation, I will talk about the tools and practices we use at Tito to provide an awesome customer experience to over 1000 customers with only a team of 4 people.

I will talk about the software we use, our approach and philosophy and provide real-life examples of how we have built customer trust with such a small team.

Attendees will leave hopefully questioning the possibilities of using customer service as a power tool to outperform competition in the early stages of software development and beyond, and learn from actual case studies that have led to delighted Tito customers.

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