Building Customer Happiness with a Tiny Team - Paul Campbell

Talk Description

Small teams have a secret weapon that's more powerful than virtually any tool in building software online: the ability to provide highly personal, personable and memorable customer experience.

In this presentation, I will talk about the tools and practices we use at Tito to provide an awesome customer experience to over 1000 customers with only a team of 4 people.

I will talk about the software we use, our approach and philosophy and provide real-life examples of how we have built customer trust with such a small team.

Attendees will leave hopefully questioning the possibilities of using customer service as a power tool to outperform competition in the early stages of software development and beyond, and learn from actual case studies that have led to delighted Tito customers.

Join the discussion about TestBash Brighton over at The Club

By the end of this session, you'll be able to: