Quality Coaching essentials

Quality Coaching is becoming an essential part of modern software development. As delivery speeds increase and systems grow more complex, quality can no longer sit with a single role. Testers and quality engineers are now expected to help teams build a quality-first mindset and share responsibility for better outcomes.

This course introduces the foundations of quality coaching and shows how it shifts the focus from doing testing work yourself to helping teams think about quality earlier and collaborate with more clarity.

You’ll learn:

• What quality coaching is and the principles that guide it
• How core coaching skills strengthen collaboration and decision making
• How different coaching models work across teams and organisations
• The common pitfalls teams face and how coaching helps them move forward
• How organisational context, leadership, and culture shape coaching success
• The skills coaches need for the future, including working with AI and modern quality practices

You’ll hear from experts including Kulas Angeles, AJ Wilson, Clare Norman, Shweta Jaju, Kat Obring, Callum Akehurst-Ryan, Anne-Marie Charrett, and Ady Stokes. They each share practical examples, insights, and approaches you can adapt for your own work.

Throughout the course, you’ll take part in short activities to help you reflect, apply what you’ve learned, and understand how coaching can support continuous quality in your context.

By the end, you’ll have a clearer view of how coaching helps teams share responsibility for quality and how these skills can improve collaboration, reduce rework, and help teams deliver better software.