Joining Stuart Day on the Quality Talks Podcast made me look back at how my QA career started. How change shaped it then and still shapes it now. Probably the best YES I have said so far. ...

The more perspectives we explored, the clearer it became that quality is subjective. For some, it is the frictionless experience of a product that simply works. For others, it is longevity and adaptability, ensuring something is fit for purpose today and tomorrow. In a manufacturing context, it might mean attention to detail and pride in craftsmanship. In a service context, it might mean confidence, culture, and collaboration. Everyday life offers countless examples. A Ferrari may embody engineering excellence, but for a family of five managing daily school runs, it is hardly fit for purpose. A Rolex and a Casio both tell the time, but one is valued for its status and aesthetics, the other for durability and function. Even something as ordinary as a toothbrush reflects different standards of quality: soft bristles, hard bristles or electric with each choice being shaped by personal expectation. Quality is not fixed. It shifts with needs, context, and perspective.

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David Noorshargh and Stu Day in their element!

From a workshop with Stu Day and David Noorshargh

I think he was imagining me in his hand.

Explore how Capital One is building continuous quality by connecting people, process, tools, and outcomes to deliver value to customers.

Stu + Beat Boxing + 99 second talk. What's not to love?

Celebrate the creativity and courage of testers and quality engineers as they share stories, lessons, and ideas in just 99 seconds.

Celebrate the quality community’s creativity and courage as folks share lessons, ideas, and stories in just 99 seconds.