What is Quality Coaching, Why Should Testers Care And What Difference Does It Make For Our Teams?

Software delivery professional with over 23 years of experience as an advocate of delivering high-quality value to customers at speed. I am a Quality Coach, Cert. Agile Coach and international speaker with a wealth of experience in both Agile, Digital and Business Agility transformation. I have a real passion for people and their success. Focusing on enabling and supporting their personal development and their career journeys. Currently, I am the Head of Quality at Dunelm Soft Furnishings, building a Culture of Quality and enabling continuous quality throughout the organisation’s technology landscape

I’m a Quality Coach & Tester that helps orgs, teams & individuals understand the relationship between quality & testing to help them build better products & deliver more effective services. I’ve been testing since 2002 starting with video games on PS2, Xbox & PC. It may not sound like a real job but it’s the truth! By day I’m a Senior Quality Engineer at a health tech night I run Abode of Quality. Here is one of my core values: “The problem is not the problem. The problem is your attitude (& how you’re thinking) about the problem.” - Captain Jack Sparrow (the part in brackets was my addition though!) I believe that quality & testing problems are actually people problems in disguise! Often the cause of these problems is misaligned goals, different perspectives, low empathy for colleagues, and the list goes on. Using my coaching skills in the quality & testing space, I believe the most effective way to serve the business, is to help teams & individuals gain new perspectives about themselves & their teammates.